1. Delivery Service
KEYRIDE RENTALS offers a convenient vehicle delivery and collection service across Kitale, Eldoret, and Nairobi. You can choose to have your vehicle delivered to your preferred location (hotel, airport, residence, or office) or collect it directly from our branches.
2. Delivery Fees
A flat delivery fee of KSh 700 applies for standard deliveries within our operational zones. This fee is clearly displayed during the checkout process before you pay. The fee covers the cost of bringing the vehicle to you and is non-refundable once the vehicle has been dispatched.
3. Delivery Timeframes
We aim to deliver your vehicle at the exact date and time you selected during booking. Our team will contact you via phone or WhatsApp to confirm the exact delivery location and coordinate the handover. Please ensure you are available at the agreed time to inspect and receive the vehicle.
4. Branch Collection
If you choose to collect the vehicle yourself, you must pick it up at the branch specified in your booking. Please arrive with your driver license and ID. Our collection points are:
- Kitale HQ: Ebby Towers, Moi Avenue (Mon–Sat 7:00 AM – 8:00 PM)
- Eldoret: Kenyatta Street (Mon–Sat 7:00 AM – 8:00 PM)
- Nairobi: Moi Avenue (Mon–Sat 7:00 AM – 9:00 PM)
5. Vehicle Return & Collection
Vehicles must be returned to the designated return branch. If you require us to collect the vehicle from a different location, this must be agreed upon in advance and may incur an additional collection fee. Vehicles must be returned with the same fuel level as provided to avoid refueling charges.
6. Failed Deliveries
If our delivery team arrives at the agreed location and time but cannot reach you or hand over the vehicle, a failed delivery fee may apply. If the delay exceeds 4 hours without communication, the booking may be cancelled according to our Cancellation Policy, and the delivery fee will not be refunded.