Frequently Asked Questions
Everything you need to know before booking
Eligibility
What documents do I need to rent a car?
A valid driving license, a national ID or passport, and (for verification) a recent photo. Upload these during booking.
What is the minimum age to rent a car?
You must be at least 23 years old and have held a valid driving license for at least 2 years.
Payment
Do you require a security deposit?
Yes. A refundable security deposit is required for most vehicles. The amount depends on the vehicle category and is shown during checkout.
Which payment methods do you accept?
We accept M-PESA, credit/debit cards (via DPO, Kora, Paystack, and Peach Payments), and bank transfer for large bookings.
Booking
Can I pick up from one branch and return to another?
Yes. Cross-branch rentals are supported. Select your pickup and return branches during checkout.
Do you deliver the vehicle to my location?
Yes. Delivery is available for KSh 700 across all our branches. Delivery fees are shown at checkout.
Can I book for more than a month?
Yes. Monthly rates apply for bookings of 30+ days. Contact us for long-term leasing.
Returns
What if I return the car late?
A late return fee of KSh 500 per hour applies for each hour past the return time.
What happens if I damage the vehicle?
Report the damage immediately. Repair costs beyond the security deposit may be charged. Our insurance covers most accident damage if the customer was not at fault.
General
Do you offer self-drive only?
Yes. KEYRIDE RENTALS offers self-drive car hire only. We do not offer chauffeur services, tours, or travel packages.